Call Center Management

A management tool that improves the internal working processes of a call center.
Call Center Management
PROJECT TYPE
Mobile
TECHNOLOGIES

The application is a management tool that improves the internal working processes of a call center and simplifies customer support. The tool allows call center workers to create tickets and assign them to technicians in case of the equipment problems. The technicians can check tasks on hand, plan their work schedule, contact the customer, do a site visit, record environment readings, scan model numbers from equipment barcode and ask for resources for further work. When the problem is solved, customers review and sign off to let technicians close the ticket.


Task

Software development, update of outdated libraries

TECHNOLOGIES

Solution

The Exposit team has optimized legacy code and developed additional functionality for iOS and Android applications, including a hidden settings screen. We have also updated obsolete application libraries to the latest versions. Updated iOS libraries:

  • AFNetworking;
  • Realm;
  • SimpleKeychain;
  • DateTools;
  • RETableViewManager;
  • ZXingObjC;
  • Fabric;
  • Crashlytics.

Updated Android libraries:

  • RxJava;
  • Realm;
  • Firebase;
  • Retrofit.

Call Center Management
Technologies used:
iOS:
RETableViewManager
Objective-C
Realm
AFNetworking
SimpleKeychain
DateTools
RETableViewManager
ZXingObjC
Fabric
Crashlytics
Android:
RxJava
Realm
Firebase
Retrofit

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